4 min response time (was 3 hours)
−45× reduction in delay
100% of enquiries in one system
The client’s problem
Requests arrived by email, WhatsApp and through the site. Staff sorted them manually, some were lost, and a reply took half a day.
What we did
- Built a custom MCP layer on top of the internal systems
- Merged every enquiry channel into a single queue
- Set up an instant auto-reply with qualifying questions
- Automated the preparation of commercial proposals
- Added a dashboard for speed and quality of handling
«We used to reply slower than our competitors. Now it is our competitive advantage.»
Head of sales